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Privacy Policy

A legal disclaimer

  • Levaro (“Levaro”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

  • This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit or purchase from our online store, which is operated using the Wix platform.

  • By using our website or purchasing our products, you acknowledge that your personal information will be handled as described in this Privacy Policy 1. Who are we 

  • Business name: Levaro

  • Postal address: PO Box 5106, Sydney NSW 2566, Australia

  • Email: shoplevaro@outlook.com

  • Phone: 0413 120 373

  • For the purposes of the EU General Data Protection Regulation (“GDPR”), where the GDPR applies, Levaro acts as the data controller for personal information that we determine the purposes and means of processing.

  • Wix may process certain personal information on our behalf as a service provider/data processor.

  • 2. Information We Collect

  • We may collect and process the following categories of personal information:

  • Information you provide directly

  • When you place an order, contact us, subscribe to communications, or otherwise interact with our website, we may collect:

  • Full name

  • Email address

  • Telephone number

  • Billing address

  • Shipping/delivery address

  • Order and purchase information

  • Customer-service communications

  • Information you provide when contacting us

  • Marketing preferences

  • Any other information you voluntarily provide

  • Payment information

  • Payments may be processed through PayPal and/or credit-card payment services available through our Wix store.

  • We may receive information relating to your payment transaction, such as payment status, transaction reference, payment method and limited payment details.

  • Where payment processing is handled by a third-party payment provider, your full payment-card information may be processed directly by that provider rather than stored by Levaro.

  • You should review the privacy policies of the relevant payment provider for information about how it processes your payment information.

  • Information collected automatically

  • When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser and device information

  • Operating system

  • Approximate location derived from technical information

  • Pages visited

  • Referring website

  • Date and time of visits

  • Website interactions

  • Technical and diagnostic information

  • Some of this information may be collected through cookies and similar technologies.

  • 3. How We Collect Personal Information

  • We may collect information:

  • When you visit our website

  • When you create or use an account, where applicable

  • When you place an order

  • When you submit information through our website

  • When you contact us by email or telephone

  • When you subscribe to marketing communications

  • Through cookies and similar technologies

  • Through payment and website-service providers

  • From third-party service providers involved in fulfilling your order

  • 4. How We Use Your Personal Information

  • We may use personal information for the following purposes:

  • Processing and fulfilling orders

  • Arranging delivery of products

  • Communicating with you about your orders

  • Processing payments and preventing fraudulent transactions

  • Providing customer service

  • Responding to enquiries and complaints

  • Managing our website and online store

  • Improving our products, services and website

  • Maintaining website security

  • Detecting and preventing fraud, abuse and other unlawful activity

  • Maintaining business and transaction records

  • Complying with legal and regulatory obligations

  • Sending marketing communications where legally permitted and, where required, with your consent

  • Protecting our legal rights and interests

  • Establishing, exercising or defending legal claims

  • We will not use your personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.

  • 5. Legal Bases for Processing Under the GDPR

  • Where the GDPR applies, we process personal information on one or more of the following legal bases:

  • Performance of a contract

  • We may process information where it is necessary to process your order, provide products, arrange delivery or otherwise perform our contract with you.

  • Legal obligations

  • We may process personal information where necessary to comply with applicable legal, tax, accounting, consumer-protection or other legal obligations.

  • Legitimate interests

  • We may process information where necessary for our legitimate business interests, including operating and improving our store, preventing fraud, securing our systems, providing customer support and protecting our legal rights.

  • Where we rely on legitimate interests, we consider and balance those interests against your privacy rights.

  • Consent

  • Where required by law, we will request your consent before processing personal information for a particular purpose, such as certain marketing communications or non-essential cookies.

  • You may withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before withdrawal.

  • 6. Sharing Personal Information With Third Parties

  • We may disclose personal information to trusted third parties where reasonably necessary to operate our business and provide our services.

  • These may include:

  • Wix

  • Our website and online store are operated using Wix. Wix may process personal information on our behalf in connection with hosting, website functionality, security, analytics and other services.

  • Payment providers

  • We may use PayPal and credit-card payment processors to process payments and transactions.

  • Payment providers may process your information according to their own privacy policies and terms.

  • Product suppliers and fulfilment providers

  • Because Levaro operates using a dropshipping business model, we may provide necessary customer and order information to suppliers, manufacturers, fulfilment companies, warehouses, logistics providers and shipping carriers.

  • This may include your name, shipping address, contact details and order information where necessary to manufacture, fulfil or deliver your order.

  • Delivery and logistics providers

  • We may share relevant information with postal services, courier companies and other delivery providers so that your order can be delivered.

  • Professional and business service providers

  • We may also disclose information to service providers that assist us with:

  • Website operations

  • Information technology

  • Email communications

  • Customer support

  • Accounting

  • Legal services

  • Fraud prevention

  • Business administration

  • Government authorities and legal requirements

  • We may disclose personal information where required by law, regulation, court order, legal process or governmental authority, or where necessary to protect our rights, customers or property.

  • We do not sell your personal information to third parties.

  • 7. International Data Transfers

  • Some of our service providers, including Wix, payment providers, suppliers, fulfilment providers and other third parties, may process or store personal information outside Australia and/or outside the European Economic Area (“EEA”).

  • Where the GDPR applies and personal information is transferred outside the EEA, we will take appropriate steps to ensure that the transfer is made in accordance with applicable GDPR requirements.

  • Depending on the circumstances, this may include relying on:

  • An adequacy decision of the European Commission;

  • Standard Contractual Clauses approved by the European Commission;

  • Appropriate contractual, organisational or technical safeguards; or

  • Another lawful transfer mechanism permitted under the GDPR.

  • Wix operates infrastructure in multiple countries and states that transfers outside the EEA are conducted in accordance with applicable data-protection requirements where European data-protection laws apply. (Wix Support⁠)

  • Third-party providers may have their own international-transfer arrangements and privacy policies.

  • 8. Cookies and Similar Technologies

  • Our website uses cookies and similar technologies.

  • Cookies are small files or pieces of information stored on your device when you visit a website.

  • We may use cookies for purposes including:

  • Essential website functionality

  • Security and fraud prevention

  • Remembering preferences

  • Maintaining shopping-cart functionality

  • Website performance

  • Analytics

  • Understanding how visitors use our website

  • Marketing and advertising, where applicable

  • Wix states that certain essential cookies are used on Wix websites for functions such as security, stability and website operation. Additional cookies may be placed by Wix business solutions, third-party applications and integrations used on a particular website. (Wix Support⁠)

  • Where required by applicable law, we will request consent before using non-essential cookies.

  • You may be able to control or disable cookies through your browser settings and, where available, through our website’s cookie-consent tools.

  • Disabling certain cookies may affect the functionality of our website.

  • 9. Marketing Communications

  • Where legally permitted, we may send you promotional emails about our products, offers or services.

  • Where consent is required, we will obtain your consent before sending marketing communications.

  • You may unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us at:

  • shoplevaro@outlook.com

  • Unsubscribing from marketing communications will not prevent us from sending essential transactional or service-related communications, such as order confirmations or delivery updates.

  • 10. Data Retention

  • We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

  • The length of time we retain information depends on factors including:

  • Whether an active customer relationship exists;

  • Whether we need the information to fulfil an order;

  • Legal, accounting or tax requirements;

  • Fraud prevention and security requirements;

  • Dispute resolution;

  • Establishing, exercising or defending legal claims; and

  • Whether you have consented to a particular use of your information.

  • When personal information is no longer reasonably required, we will take reasonable steps to delete it, anonymise it or otherwise securely dispose of it, subject to applicable legal requirements.

  • 11. Security

  • We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

  • However, no method of transmission or electronic storage is completely secure. We cannot guarantee absolute security of personal information transmitted over the internet.

  • Wix also maintains security measures designed to protect information processed through its platform. (Wix Support⁠)

  • 12. Your Rights Under the GDPR

  • Where the GDPR applies, you may have the following rights in relation to your personal information:

  • Right of access

  • You may request confirmation as to whether we process your personal information and request a copy of that information.

  • Right to rectification

  • You may request correction of inaccurate or incomplete personal information.

  • Right to erasure

  • In certain circumstances, you may request that your personal information be deleted.

  • This right is not absolute and legal obligations or other lawful grounds may require us to retain certain information.

  • Right to restriction of processing

  • In certain circumstances, you may request that we restrict how we process your personal information.

  • Right to data portability

  • Where applicable, you may request certain personal information in a structured, commonly used and machine-readable format and request that it be transmitted to another controller.

  • Right to object

  • You may object to certain processing based on our legitimate interests.

  • You may also object to processing for direct marketing purposes at any time.

  • Right to withdraw consent

  • Where processing is based on consent, you may withdraw your consent at any time.

  • Rights relating to automated decision-making

  • Where applicable, you may have rights regarding decisions based solely on automated processing, including profiling, that produce legal or similarly significant effects.

  • We do not intend to make decisions producing legal or similarly significant effects about customers solely through automated processing.

  • 13. How to Exercise Your GDPR Rights

  • To exercise any of your privacy rights, contact us using:

  • Email: shoplevaro@outlook.com

  • Phone: 0413 120 373

  • Postal address: PO Box 5106, Sydney NSW 2566, Australia

  • Please clearly describe your request and provide enough information for us to reasonably verify your identity and locate the relevant information.

  • We may request additional information where reasonably necessary to verify your identity and protect against unauthorised access.

  • Subject to applicable law, we will respond to valid GDPR requests without undue delay and generally within one month of receiving the request.

  • Where a request is particularly complex or we receive multiple requests, this period may be extended where permitted by the GDPR. If an extension applies, we will inform you of the reason.

  • 14. Right to Lodge a Complaint

  • If you believe that we have processed your personal information unlawfully or have otherwise breached applicable data-protection law, you have the right to lodge a complaint with a competent supervisory authority.

  • For individuals in the European Union, you may contact the data-protection supervisory authority in the EU Member State where you live, work, or where you believe the alleged infringement occurred.

  • You may also contact the relevant Australian privacy regulator where applicable.

  • We encourage you to contact us first so that we can attempt to resolve your concern, but you are not required to do so where applicable law gives you the right to complain directly to a supervisory authority.

  • 15. Children’s Privacy

  • Our website is not intended for children who are unable to lawfully enter into purchases or provide personal information without appropriate authorisation.

  • We do not knowingly collect personal information from children in circumstances where doing so would violate applicable law.

  • If you believe that a child has provided us with personal information improperly, please contact us at shoplevaro@outlook.com.

  • 16. Third-Party Websites and Services

  • Our website may contain links to third-party websites, applications or services.

  • This Privacy Policy does not apply to third-party websites or services that we do not control.

  • Third parties, including payment providers, suppliers, advertising platforms and other service providers, may have their own privacy policies governing their collection and use of personal information.

  • We recommend reviewing the privacy policies of those third parties before providing them with personal information.

  • 17. Changes to This Privacy Policy

  • We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, legal requirements or privacy practices.

  • When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.

  • Where required by applicable law, we will provide additional notice of material changes.

  • 18. Contact Us

  • If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

  • Levaro

  • PO Box 5106

  • Sydney NSW 2566

  • Australia

  • Email: shoplevaro@outlook.com

  • Phone: 0413 120 373

  • The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Privacy Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific privacy policies you wish to establish between your business and your customers and visitors. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Privacy Policy.

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